Turner Business

In this series, Turner Business is providing space for a series of Guest Essayists to provide their thoughts on the After Action Report townhall that was held on Friday, October 30, 2026, in the University Hall Auditorium. This townhall focused on the enrollment troubles that CSU has been experiencing over multiple consecutive semesters.      The presentation of the After-Action Study reflected a thoughtful and comprehensive effort to identify the challenges facing CSU and develop actionable strategies to address them. The use of institutional data, student feedback, and input from faculty and staff provided valuable insights into the factors affecting student success. The study effectively highlighted barriers students encounter and identified opportunities to improve communication, coordination, and efficiency across the University. Particularly encouraging was the emphasis on practical solutions, shared institutional responsibility, and initiatives already underway ...

In this series, Turner Business is providing space for a series of Guest Essayists to provide their thoughts on the After Action Report townhall that was held on Friday, October 30, 2026, in the University Hall Auditorium. This townhall focused on the enrollment troubles that CSU has been experiencing over multiple consecutive semesters. I want to begin by quoting an earlier essay in this series: "My greatest concern, however, is that the University appears hesitant to make difficult decisions regarding students who are not making satisfactory academic progress or demonstrating a reasonable likelihood of successful completion. If we are to remain viable over the long term, I believe we must be willing to address this issue, even when doing so may be difficult in the short term." I completely agree with this statement.  I suspect there are a lot of individuals in the CSU administration who confuse equal opportunity with equal outcome. Not everyone is well suited to completin...

November 2026 is a big month for Turner College graduate Chelsey Duggar , who   is  starting a new position as an Assistant Regional Director for the Kansas City Region at the Federal Deposit Insurance Corporation (FDIC). Duggar earned a BBA in accounting from the Turner College in 2011. One year later she added at Turner College MBA. In 2018 she was issued a CPA license from the Missouri Board of Accountancy. Duggar began working for the FDIC in 2015 as a Financial Institution Examiner in Jackson, Mississippi, soon thereafter moving to the regional office in Missouri where she became a Senior Examiner for Large Financial Institutions. In 2023, she took the role of Senior Examination Specialist in the FDIC's Washington, D.C., headquarters. While there she rose to Chief of the Accounting Policy Section. " I’ve loved my work with the Accounting Policy Section in Washington, D.C., but I’m looking forward to this new role back in the Midwest," Duggar explained. Prior to enter...

In this series, Turner Business is providing space for a series of Guest Essayists to provide their thoughts on the After Action Report townhall that was held on Friday, October 30, 2026, in the University Hall Auditorium. This townhall focused on the enrollment troubles that CSU has been experiencing over multiple consecutive semesters.      It was encouraging to see that the administration is carefully reviewing our retention and progression processes at CSU. We do have a number of systems that are outdated, overly complicated, or difficult for students to navigate. At times, faculty members find themselves personally guiding students through multiple, and sometimes conflicting, directions as they work to complete the steps necessary to begin classes. It was reassuring to see these concerns being acknowledged and addressed thoughtfully and thoroughly. It remains to be seen whether the proposed interventions will produce the desired results, but as a faculty member, I ...

In this series, Turner Business is providing space for a series of Guest Essayists to provide their thoughts on the After Action Report townhall that was held on Friday, October 30, 2026, in the University Hall Auditorium. This townhall focused on the enrollment troubles that CSU has been experiencing over multiple consecutive semesters.      To begin, I would like to give credit to the CSU administration for saying that the townhall was not meant to place blame on anyone. However, t here is a difference between blaming and accepting responsibility.  I don't hear the administration taking responsibility for the polies and procedures that they created and now oversee. If the problems substantially lie within the institutional processes, then a mea culpa from the administration would be nice. With regard to the plan for leveraging Element451 to solve the systems and processes problems, i t is shocking that the University System of Georgia apparently does not use ben...

Attendees of CSU's enrollment townhall meeting held last Friday heard from several speakers that the institution will soon begin using Element451 to address its worsening enrollment situation. According to Google AI, Element451 is an AI-native Customer Relationship Management (CRM) and student engagement platform built specifically for higher education. It helps colleges, universities, and technical schools manage the entire student journey — from first marketing inquiry and admissions to enrollment, student success, and workforce education.  Element451 u ses specialized AI agents ("Bolt") to automate high-volume tasks, answer student questions via chat, SMS, email, and voice, read applications, and guide prospects. Element451 also (1) consolidates data from disparate systems — such as Student Information Systems (SIS) and Learning Management Systems (LMS) — into a single database, (2) replaces multiple legacy tools (like email builders, landing page creators, and eve...